General information:

Telephone consultation, information and order acceptance Monday - Thursday from 8:00 a.m. to 4:30 p.m. and Fridays from 8:00 a.m. to 12:00 p.m. by phone (0 24 21) / 96 78 - 0 followed by receiving your order by answering machine.

Order acceptance by fax (0 24 21) / 96 78 - 20 or by e-mail:
The minimum order value is € 20.00 gross.
If an order contains more than one delivery address, the packaging or transport cost charge is charged per delivery address.

Our bank details for prepayment can be found here:

  • Commerzbank AG Cologne
  • BLZ: 370 800 40
  • Account: 101778000
  • Swift address: DRES DE FF 370
  • IBAN: DE47 3708 0040 0101 7780 00

General Terms and Conditions

The following provisions shall be deemed binding for business transactions with Weyergans High Care AG (hereinafter referred to as the Company) and accepted by the Customer, unless otherwise agreed in writing:

1. Order

Orders must be placed in writing. Orders processed under the usual terms of payment are validly placed by means of order forms, as well as by letter, postcards, e-mails or fax. Telephone orders shall become legally valid upon receipt of the order confirmation, which may also be the invoice. Orders that are processed via leasing or hire purchase (see 9) require a special written form.

2. Delivery

With the exception of personal delivery, delivery shall be made at the risk of the customer. Unless the customer gives special instructions in the case of shipment, no transport insurance shall be taken out. Any insurance costs as well as costs for possible shipment by express shall be borne by the customer. In the event of a justified complaint about a delivery (bad or different delivery), the distributor undertakes to provide subsequent performance or to reduce the purchase price in accordance with the statutory provisions.

3. Delivery time

Deliveries shall be made as far as possible immediately ex warehouse. A fixed delivery period shall only exist if the delivery period has been expressly agreed as binding. The company's self-delivery remains reserved. If the company is in default, the customer shall grant it a reasonable period of grace.

4. Warranty

Unless otherwise offered, the company guarantees a claim for subsequent performance (repair or replacement at its option) on delivered goods, which must be asserted before or within 12 months after delivery. In the case of articles subject to wear and tear, manufacturing, processing or material defects can only be recognised if they are reported to the sales department within 14 days. Any warranty is excluded for goods which have been treated or used improperly by external influences of any kind or contrary to the technical guidelines of the company or the manufacturer or otherwise, as well as for natural wear and tear. Warranty claims can only be recognised if the claim for subsequent performance is reported to the company or the representative in writing and in due time immediately after discovery. Further claims for compensation for damage that has not occurred directly to the delivery item remain excluded.

5. Prices

The prices are owed in euros and are to be taken from the respective valid price lists or order forms. The prices of previous price lists lose their validity after the publication of a new list. The prices include packaging and transport costs only within the Federal Republic of Germany. Costs exceeding this, e.g. letter of credit costs, foreign exchange fees or costs arising from payment by cash on delivery, shall be borne in full by the customer. Insofar as the value added tax amounts are not shown in our price quotations, the price quotations shall be understood to be net in all cases. In Germany, the value added tax shall then be added at the respective statutory rate.  

6. Terms of payment

Payments are to be made immediately from the date of invoice without any deductions, unless otherwise agreed. If the payment deadline is exceeded, the Company shall be entitled to interest on arrears at the statutory rate. In the event of late payment, 10.00 euros will be charged for any reminders.

7. Export clause

In principle, goods and their accessories delivered within the country are intended for exclusive use within the country. Any resale to a country other than the Federal Republic of Germany must in any case be notified in advance and approved in writing by the company due to civil law and technical provisions and in order to reject recourse claims.

8. Retention of title

The goods delivered shall remain the property of the Company until all claims have been paid in full. The goods subject to retention of title by the distributor may neither be resold nor pledged nor assigned as security without consent. The place of jurisdiction is Düren.

9. Leasing

In the case of purchase of apparatus, the company shall transfer the handling to a leasing partner at the request of the customer. In this case, the leasing company shall act as purchaser.

10. Security obligation

The instructions for use and indication lists, which are part of the equipment of each device, are decisive for the use of medical and cosmetic devices. If, by mistake, an indication list is not enclosed with a device, the customer is required to request one from the company immediately. This shall not incur any costs for the customer. The Company shall not be liable for any claims by third parties against the Customer arising from infringement, negligent use or improper handling.

11. Online resale exclusion

The products of the company Weyergans High Care AG are distributed via the advisory specialist trade and are not intended for resale via online shops. Any exceptions require prior agreement in order to avoid an injunction. This agreement is bound to the written form. 

12. Liability for claims

The company shall not be liable to the customer for the validity under competition law of any advertising claims made by the company in the course of business if these advertising claims are adopted by the customer for its advertising or are changed to a similar extent.

Version: 06.09.2021